Privacy Policy

1. Introduction

Savor Amazon ("we", "us", "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what data we collect through this website (savoramazon.co.nz) and our regional landing pages, how we use it, who we share it with, and the choices you have.

This policy is written to comply with the New Zealand Privacy Act 2020 and, where applicable, the EU General Data Protection Regulation (GDPR) for visitors located in the European Economic Area, and equivalent standards in other jurisdictions we operate in.

2. Who we are

Savor Amazon is a trading brand operated by Branz Market Group LTD, headquartered in New Zealand and active in more than 5 countries.

• Registered address: 7/63 Arrenway Drive, Rosedale, Auckland 0632, New Zealand
• Email: sales@savoramazon.co.nz
• Instagram: @savoramazon

For any privacy-related enquiry, please contact us at the email above with "Privacy" in the subject line.

3. What data we collect

We collect two categories of information:

3.1 Information you provide directly

When you submit a contact form on our website, you provide us with:

• Full name
• Phone number
• Email address
• Business name (optional)
• City and region / country
• Any message you choose to send us

When you click a WhatsApp button on the site and message us, the message content, your phone number and your WhatsApp profile name are shared with us by Meta Platforms in accordance with WhatsApp's terms.

3.2 Information collected automatically

When you visit any page on our site, we automatically collect:

• IP address (used only to detect region and prevent abuse)
• Browser type, language and operating system
• Pages viewed, time spent on each page and referring URL
• Device type (mobile, tablet, desktop)
• Approximate geographic location (city / country level)
• Anonymous identifiers set by cookies or similar technologies

4. How we use your data

We use the information described above for the following purposes:

• To respond to your enquiry — sales, product information, distribution partnerships.
• To send you commercial information about Savor Amazon açaí and Savor Soft machines — only where you have shown clear interest.
• To measure and improve our marketing — understand which campaigns bring visitors and leads, so we can allocate our budget efficiently.
• To improve the website — identify broken pages, popular content, and improve user experience.
• To prevent fraud and abuse — including honeypot form validation and rate limiting.
• To meet legal and regulatory obligations where applicable.

5. Legal basis (GDPR)

If you are located in the European Economic Area, we rely on the following legal bases to process your data:

• Your consent — for marketing communications and for non-essential cookies.
• Legitimate interest — for analytics, security, fraud prevention and improving our services.
• Contract performance — when we exchange information to negotiate a sale or distribution agreement.
• Legal obligation — where we are required by law to retain or disclose information.

6. Third parties we share data with

We do not sell your personal data. We only share it with the trusted service providers we rely on to operate the website and our marketing:

All providers are bound by their own data protection commitments. Personal data may be transferred outside New Zealand and the European Economic Area (in particular to the United States) under recognised safeguards, including Standard Contractual Clauses.

7. Cookies and tracking technologies

Our website uses the following categories of cookies and similar technologies:

• Strictly necessary — required for the site to function (e.g. remembering language preference on multilingual landing pages). No consent is required for these.
• Analytics and marketing — set by Meta Pixel to measure ad performance, build custom audiences and enable retargeting. These require your consent where the law requires it.

You can control cookies through your browser settings. Blocking cookies may affect the functionality of some features.

8. Data retention

• Form submissions: kept for as long as the business relationship exists, plus 5 years after the last contact, unless you request earlier deletion.
• Marketing analytics (Meta Pixel): up to 180 days for custom audiences, in line with Meta's default retention.
• Web server logs: up to 30 days for security purposes.

9. Your rights

Under the New Zealand Privacy Act 2020, and where applicable the GDPR, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or outdated information
• Request deletion of your personal information (subject to legal exceptions)
• Withdraw your consent to marketing at any time
• Object to certain processing, including for direct marketing
• Receive a copy of your data in a portable format
• Lodge a complaint with a supervisory authority — in New Zealand, the Office of the Privacy Commissioner

To exercise any of these rights, please email sales@savoramazon.co.nz. We will respond within 20 working days.

10. Security

We use industry-standard measures to protect your data, including HTTPS encryption in transit, restricted access to our Google Workspace, and multi-factor authentication for staff accounts. We do not collect or store credit card information — all commercial transactions are handled offline directly with our sales team.

While we take every reasonable precaution, no online service is 100 % secure. If you become aware of any incident affecting your data, please contact us immediately.

11. Children

Our website is intended for business decision-makers and is not directed at children. We do not knowingly collect personal information from anyone under the age of 16. If you believe a minor has submitted information to us, please contact us and we will delete it.

12. International visitors

Savor Amazon operates globally, including through regional landing pages targeting the United Arab Emirates, Qatar, Iraq, Oman, Spain, France, New Zealand and more. Regardless of where you access our site from, this Privacy Policy applies. Where local law grants you stronger rights than described here, those local rights prevail.

13. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal requirements. The "Last updated" date at the top of this page will always reflect the latest revision. For material changes, we will make reasonable efforts to notify you (for example, via a notice on the website or by email if you are a registered contact).

14. Contact us

If you have questions about this Privacy Policy or how we handle your data, please contact us:

• Email: sales@savoramazon.co.nz
• Post: 7/63 Arrenway Drive, Rosedale, Auckland 0632, New Zealand
• Instagram: @savoramazon

© Branz Market Group LTD. Savor Amazon is a trading brand of Branz Market Group LTD.